Contact Nakel
How can we help?
Whether it's a booking that needs changing, a payment that needs looking at, or an application to join as a Pro — pick the route below and you'll reach the right person first time.
- Call or WhatsApp
- +27 64 061 5952 Mon–Sun, 07:00–19:00
- support@nakel.co.za We aim to reply within one working day
- Where we are
- Johannesburg, Gauteng South Africa · serving Jhb, Midrand, Randburg & Centurion
Where to start
Pick the closest match
Each route drops you into the form with the right enquiry type already selected — so nothing gets triaged twice.
An existing booking
Change a time, add detail for your Pro, or tell us something went wrong on the day. Have your booking reference handy.
Start herePayments & refunds
A charge you do not recognise, a duplicate payment, or a refund request within 48 hours of a completed job.
Start hereCustomer support
Anything else about using Nakel as a customer — how something works, a complaint, or a question before you book.
Start hereBecome a Pro
Apply to join the platform. Tell us your trade, the areas you cover and how long you have been working — we will take it from there.
Apply nowProvider support
Already a Pro? Payouts, your profile, verification documents, a booking dispute or an account issue.
Start herePartnerships & business
Estate and complex management, property portfolios, corporate accounts, media enquiries or working with us.
Start hereNakel is a booking platform, not an emergency service. If there's a risk to life, call the emergency services first.
Send a message
Tell us what you need
The more context you give us, the fewer times we have to come back to you.
support@nakel.co.za Customers, bookings, payments and refunds.
pros@nakel.co.za Pro applications and provider support.
partnerships@nakel.co.za Estates, portfolios, corporate and media.
Registered office
Nakel (Pty) Ltd Johannesburg, Gauteng, South Africa · Reg 2025/369254/07
When we're around
Emergency plumbing and electrical call-outs are booked through the platform for service within two hours, including outside these hours — an after-hours surcharge may apply and is always shown before you pay.
Would a booking sort it faster?
Most questions are answered by the price you see before you commit. Take a look.