01Platform role
Nakel operates the marketplace experience, public catalogue, customer journey and administrative controls used to coordinate services between customers and approved providers.
02Bookings
Bookings are created with structured service, schedule and coverage details. Historical booking and pricing records should remain preserved rather than overwritten.
03Cancellations
Cancellation handling will follow the booking lifecycle and platform rules configured by the business as later phases are completed.
04Refunds
Refund outcomes depend on the service context, completion status and evidence available to the platform at the time a dispute or issue is raised.